tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/968-unable-to-downgrade-to-the-free-planLighthouse: Discussion 2012-07-20T12:23:49Ztag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T03:09:56Z2009-08-11T03:10:02ZUnable to downgrade to the Free plan<div><p>here's a screen shot of my Plan details page</p></div>Jeremy Hinegardnertag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T05:58:47Z2009-08-11T05:58:47ZUnable to downgrade to the Free plan<div><p>Ive gone ahead and downgraded you to the free plan. It's
possible you may have reached a quote limit, so the system did not
want you to downgrade.</p>
<p>Please let me know if you have any further questions.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T15:11:47Z2009-08-11T15:11:50ZUnable to downgrade to the Free plan<div><p>Thanks for the downgarde.</p>
<p>I'm not sure what quota I would be over, I have 0 pages, 0
projects and 0 tickets right now. I look at my activity and it has
items from my previous projects in there. Would there be references
to my deleted projects/tickets in the activity stream and that was
causing the issue?</p></div>Jeremy Hinegardnertag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T15:22:13Z2009-08-11T15:22:13ZUnable to downgrade to the Free plan<div><p>Jeremy -</p>
<p>I believe it's the number of people you have in your account, I
see you and 2 other people and the limits for a free plan are 2
people. We are working on better ways to let people know where they
are exceeding plan limits.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T15:30:03Z2009-08-11T15:30:03ZUnable to downgrade to the Free plan<div><p>I see the "You've used 3 members of the allowed 2." on the right
hand side when I look at the 'Access & Permissions' page. The
only problem is it lists only one member.</p>
<p>I'd like to remove the extra 2 members on the account,
unfortunately I do not see a method to do that.</p>
<p>Feel free to remove all members from my account except for
me.</p></div>Jeremy Hinegardnertag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T15:33:23Z2009-08-11T15:33:23ZUnable to downgrade to the Free plan<div><p>Jeremy -</p>
<p>Good question and looks like we might have a bug. I'm going to
open a ticket for the general problem. It will require that we keep
those two members on there until we sort it, but it shouldn't be a
problem since we manually set your account to free.</p>
<p>Thanks for your patience.<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T15:35:35Z2012-07-20T15:35:34ZUnable to downgrade to the Free plan<div><p>A Lighthouse ticket was created for this discussion</p></div>Systemtag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T16:53:44Z2009-08-11T16:53:44ZUnable to downgrade to the Free plan<div><p>No problem. Here's what I did that probably got it into this
state:</p>
<ol>
<li>I had the Old Personal plan, with 2 projects, 1 of those
projects had 2 additional users<br></li>
<li>My projects were done, time to delete them<br></li>
<li>Delete all of my projects<br></li>
<li>Unable to downgrade plan, since the 2 additional users are
still attached to my account, but not associated with any
project.</li>
</ol>
<p>enjoy,</p>
<p>-jeremy</p></div>Jeremy Hinegardnertag:help.lighthouseapp.com,2008-09-20:Comment/2987082009-08-11T17:56:14Z2009-08-11T17:56:14ZUnable to downgrade to the Free plan<div><p>Thanks, every little bit of information helps!</p>
<p>N</p></div>Nicole