tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/95-ticket-bin-not-updatingLighthouse: Discussion 2011-04-07T05:34:29Ztag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-10T21:51:31Z2009-06-20T20:01:28ZTicket Bin Not Updating...<div><p>I don't know about the last few weeks, but last Friday we
deployed a major performance update to Lighthouse, and a few
critical bugs have sifted their way into the system.<br></p>
<p>We've deployed fixes for several of the critical issues, but are
still looking into the search system errors which cause search/bin
counts to be delayed or inaccurate with their results.</p>
<p>You can subscribe to the feed for http://lhstatus.com in order
to relieve important announcements and information on
Lighthouse.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-16T18:59:35Z2009-06-20T20:01:29ZTicket Bin Not Updating...<div><p>I have the exact problem...also safari on mac osx. i've live
with it for awhile...now it's getting worse.</p></div>pat cheungtag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-16T19:47:02Z2009-06-20T20:01:29ZTicket Bin Not Updating...<div><p>We deployed another fix this morning which corrects most of the
search/bin issues. The counters are still running slightly behind.
Much of Lighthouse is cached for periods in order to reduce the
workload on the db, so they are queued up.</p>
<p>Are the counters dramatically off for you? running 10 minutes
slow or 1 minutes slow?</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-16T22:12:28Z2009-06-20T20:01:29ZTicket Bin Not Updating...<div><p>I've been waiting the whole day...and it's still totally messed
up. Many of my counters are still showing ZERO. I need these ticket
bins to work please or my team will be lost.</p></div>pat cheungtag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-17T07:13:31Z2009-06-20T20:01:29ZTicket Bin Not Updating...<div><p>What are the queries for your ticket bins?</p>
<p>I'm not seeing anything out of the norm, but we do appear to
have a few isolated cases with specific account.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/121012008-09-17T14:31:47Z2009-06-20T20:01:29ZTicket Bin Not Updating...<div><p>never mind. fixed it. before when you search with query string
like:</p>
<p>milestone:"bug"</p>
<p>it would bring up results even if the milestone was titled "new
bugs". now, you need to format query string as:</p>
<p>milestone:"new"</p>
<p>to get all tickets for the "new bugs" milestone. you guys
must've changed your query policy to only search from the beginning
of the string. the other technique used to work</p></div>pat cheung