Attachment file problem

Akira Matsuda's Avatar

Akira Matsuda

09 Jul, 2009 08:54 AM

It seems there's something wrong with attachment file uploading / downloading today.
I came across with this problem in this ticket (just look at the last 2 or 3 comments).

  1. 1 Posted by Edgar Suarez on 09 Jul, 2009 03:35 PM

    Edgar Suarez's Avatar

    I've been having the same problem these past days.

  2. 2 Posted by Will Duncan on 09 Jul, 2009 03:44 PM

    Will Duncan's Avatar

    Thanks for the heads up and sorry about the issue. We're currently investigating the problem.

    If by any chance you see a pattern to recreate the problem, please let us know.

  3. 3 Posted by System on 09 Jul, 2009 03:44 PM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  4. 4 Posted by Kate Gardner on 13 Jul, 2009 09:28 PM

    Kate Gardner's Avatar

    A couple members of my team have encountered the issue as well. File types have ranged form xls, doc, jpeg to gif's. We noticed the issue last week, and just ran into another instance today. Screenshot of error:

  5. 5 Posted by Will Duncan on 13 Jul, 2009 09:29 PM

    Will Duncan's Avatar

    Thanks for the heads up. We're still trying to track it down unfortunately and will report back as soon as we have a solution or know the cause.

  6. 6 Posted by Kate Gardner on 30 Jul, 2009 04:43 PM

    Kate Gardner's Avatar

    Hi Will,
    Any update on this? I encountered it again just now...

  7. 7 Posted by Will Duncan on 30 Jul, 2009 07:22 PM

    Will Duncan's Avatar

    We're still working on the s3 issue. It's not generating an error in our s3 logs so it's being incredibly difficult to track down.

  8. Nicole closed this discussion on 20 Jan, 2010 08:13 AM.

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