I can't remove anyone from any projects

djdeepen's Avatar


26 Jun, 2008 03:23 PM

There isn't a delete button on a particular user. I can go through each project and manually uncheck them but that takes too long and isn't scalable. I've emailed your support to remove about 10 people (older developers) who are no longer on any projects. I do not want to upgrade in order to add someone as that isn't fair.

Can someone please contact me?


  1. 1 Posted by Kiere El-Shafie on 26 Jun, 2008 07:05 PM

    Kiere El-Shafie's Avatar

    When I go to the 'Access and Permissions' tab and expand a user's "Set Permissions" drop-down, I can remove them from all projects in one view. Once I do remove them, they don't count against my 'active users' restriction. So, you shouldn't have to upgrade.

    Now, I WOULD like them to NOT show up in my list anymore. But I just checked in my account under 'Access and Permissions' to make sure I was giving you the correct information and they are gone from my list. So, maybe they updated something recently. :)

  2. 2 Posted by djdeepen on 26 Jun, 2008 07:26 PM

    djdeepen's Avatar

    But this doesn't work if a project is ARCHIVED. Try it - If a project is ARCHIVED, it doesn't show up under that list. That means I have to go through each ARCHIVED project, UNARCHIVE it and then remove the user. That's really annoying.

  3. 3 Posted by Rick on 26 Jun, 2008 07:52 PM

    Rick's Avatar

    Kiere: I just pushed a slight tweak that removed users that don't have any projects listed. I'd rather they live in some hidden area so it's easy to bring them back on a project. I'm sure it'll evolve a bit.

    djdeepen: that's a very good point. Under the change I just mentioned, the user will still be listed with no visible checkboxes. I'll change this so archived projects are shown. I'd like to visually mark them somehow. Perhaps a strikethrough or a special icon. I'll be making some more changes later tonight.

    Thanks for the comments!

  4. 4 Posted by djdeepen on 26 Jun, 2008 08:31 PM

    djdeepen's Avatar

    Rick, any chance you guys can remove the users that I sent via email?

    I'll be checking this thread regarding the changes. Looking forward to the updates.

  5. 5 Posted by Will Duncan on 26 Jun, 2008 08:34 PM

    Will Duncan's Avatar

    http://hoth.entp.com and http://twitter.com/entp we post update details about Lighthouse to. Just so you know.

  6. 6 Posted by djdeepen on 10 Jul, 2008 06:36 PM

    djdeepen's Avatar

    guys - for some reason, i still can't remove people from my account. it's showing 11 people total in the access + permissions area. i've unchecked people i don't need - they've disappeared, but the total still says 'You have used 15 out of 15 people'.


  7. 7 Posted by Will Duncan on 11 Jul, 2008 03:01 AM

    Will Duncan's Avatar

    can you please email [email blocked] with your account/plan details?

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