tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/763-email-when-part-of-a-groupLighthouse: Discussion 2011-04-07T05:35:29Ztag:help.lighthouseapp.com,2008-09-20:Comment/1661842009-05-14T16:29:35Z2009-05-14T16:30:03ZCreating a ticket when email address is part of a group<div><p>I've searched the archives so if this was asked already, I
apologize. Ideally, we would like to have our users email a generic
email address like issues@ or problems@ to open tickets. I have
created the group and added the email address that I found at the
bottom of our tickets page. I also added the sender email address
to Lighthouse so it will accept the emails. When sending emails to
the group, no ticket is created and don't get an error message of
any kind. A ticket is created when sending an email directly, but
not when it's part of a group. Can someone advise how I can get
around this? I'd really appreciate it.</p>
<p>Thanks.</p></div>erinmtag:help.lighthouseapp.com,2008-09-20:Comment/1661842009-05-14T20:09:55Z2009-05-14T20:09:55ZCreating a ticket when email address is part of a group<div><p>We're sorry, but Lighthouse does not currently support this
behavior with email. LH is designed for small teams and open
development. As a support system the email system would have to
become a lot more complicated, especially with spam etc.</p>
<p>We but http://tenderapp.com to deal with this very
request/problem with how Lighthouse functions.</p></div>Will Duncan