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nathan

16 Apr, 2009 08:58 AM

Hello. In an individual project, when I search: for "state:open" I find all the sub-items of open (new, open, and any custom open ticket statuses I created).

However, when I try that same search in the global tickets section, it returns only those tickets whose state is exactly "open", not "new", or any of the tags I've created (ie. "reopened")

I'm 99% sure this was working yesterday when I tried, but either way it seems to be a bug.

  1. 1 Posted by Will Duncan on 16 Apr, 2009 10:16 AM

    Will Duncan's Avatar

    Thanks for the heads up. I'll look into this later today once our dev team is in the office.

  2. 2 Posted by nathan on 17 Apr, 2009 03:15 PM

    nathan's Avatar

    Any progress on this issue?I sent in a similar request about Global
    Ticket bins and understand that is more complicated but this should be
    a quicker fix hopefully?

  3. 3 Posted by Will Duncan on 21 Apr, 2009 08:23 PM

    Will Duncan's Avatar

    I'm sorry, we dont have this tweaked just yet. It's right near the top of the list though. You can search for multiple states till we have a fix available, state:open state:new etc.

  4. 4 Posted by nathan on 21 Apr, 2009 09:07 PM

    nathan's Avatar

    thanks for the update, that's what we've been doing but am looking
    forward to it (esp. since there aren't global ticket bins yet ;)

  5. 5 Posted by Will Duncan on 22 Apr, 2009 02:24 AM

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    I can't really promise a timeline on a global dashboard, we have a number of things to figure out before we get to that point. But It's def something we are aiming towards.

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