tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/67-is-e-mail-working-at-allLighthouse: Discussion 2011-08-18T23:41:09Ztag:help.lighthouseapp.com,2008-09-20:Comment/117652008-05-01T17:31:17Z2009-06-20T20:01:12ZIs e-mail working at all?<div><p>I updated the ticket, but just to close out my public complaint:
figured out from my hosting provider what was wrong. They were
blocking e-mail from sources without a reverse DNS name, and
lighthouseapp.com's IP address currently does not have reverse DNS.
Hopefully they will fix this today.</p>
<p>As for the mail not going to other accounts... It eventually did
show up, it was just being unreasonably slow. Delayed by a few
hours.</p>
<p>So the mysteries are solved, and I'm feeling better. Looking
back in old forum threads, though, I see that slow e-mail updates
and lost e-mail are issues that seem to come up over and over for
you guys. Whatever's going on with your e-mail efficiency, I hope
you're putting serious resources into resolving it. Reliable e-mail
is <em>mission critical</em> to users of your application. If I
can't rely on ticket notifications as a timely way to communicate
with my developers, and have to find other channels to give them
the same information, the ticketing system loses most of its value.
Worse, if I tell my client that he can generate new tickets by
e-mail and then his e-mail goes into a black hole, I have failed in
his perception. Not you. Me.</p>
<p>You are hosting an enterprise-level application and people are
trusting you with their projects and their careers. Much bigger
Rails applications such as Basecamp have no trouble sending e-mail
within 60 seconds. I understand that receiving and processing
e-mail is a completely different problem, but what matters to me as
an end user is my workflow. E-mail is not an optional, "nice to
have" feature of your system. It's critical. It has to
<em>work.</em></p></div>SFEleytag:help.lighthouseapp.com,2008-09-20:Comment/117652008-05-02T17:29:28Z2009-06-20T20:01:13ZIs e-mail working at all?<div><p>Yes, I agree completely. Sorry for the issues. We did solve this
on our last cluster, but obviously the new cluster wasn't set up
properly. I'm working with EY to get this resolved.</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/117652008-05-03T15:12:06Z2009-06-20T20:01:13ZIs e-mail working at all?<div><p>We're testing out using lighthouse as our ticket management app.
We signed up for the free account to test it out for our next
milestone of our app, and We've not been getting emails. Is there
something we need to set-up? What's the email address we should add
to our address book to help with spam filters? It's slow.
Thanks.</p></div>scott9stag:help.lighthouseapp.com,2008-09-20:Comment/117652008-05-04T08:05:46Z2009-06-20T20:01:13ZIs e-mail working at all?<div><p>scott9s, the email displayed at the bottom of your /tickets
page, so
http://yourprojectname.lighthouseapp.com/projects/projectnumberhere/tickets
is the email you will send new tickets to, and the email that your
tickets will be from.</p>
<p>Example: <img src=
"http://img.skitch.com/20080504-fdetme41g8a3fyfbu6bcxewd21.jpg"
alt="activereload - Lighthouse Users: Tickets"></p>
<p>You can read more about the email system here:
http://www.lighthouseapp.com/help/how-do-i-send-emails-to-lighthouse</p>
<p>Also, if you are not seeing emails at all, please email
company@activereload.net with your account name and what your email
address is, to see if there is some spam or dns issue with the
system or where things are going wrong.</p>
<p>The email system was down during the first two weeks of the LH
v2 launch and Rick got it moved over and hooked up last week, so it
has been working since then and that delay was hard on everyone,
but it required the move to a new server and delicate hands. I get
my emails within 1-5 minutes again, since lighthouse processes
emails on 5 minute intervals.</p>
<p>When you say it's slow, do you mean the system? or spam
filters?</p></div>Will Duncan