Overview very slow to update

Jon's Avatar

Jon

11 Dec, 2015 04:45 PM

Starting yesterday, the "Overview" page updates extremely slowly. Only many hours after a ticket is updated does it appear in the overview. This used to update almost immediately (seconds).

When tickets are updated frequently by users, this delay significantly slows down the pace of the conversation.

  1. Support Staff 1 Posted by Tiger Team on 11 Dec, 2015 04:53 PM

    Tiger Team's Avatar

    Hi Jon, we have some other users posting a lot of content very rapidly with some sort of automated process. I've limited their account and fired up some new processes to clear the backlog and get timelines back up to date. Sorry about this and we're looking at why the rate limiting didn't kick in automatically.

  2. 2 Posted by Jon on 11 Dec, 2015 04:58 PM

    Jon's Avatar

    Thanks!

  3. Tiger Team closed this discussion on 11 Dec, 2015 08:21 PM.

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