TLS Error

Vadim's Avatar

Vadim

01 Oct, 2015 11:32 AM

Hi, about a week ago I faced with TLS Error in Firefox (my current version is 41). Looks like this is related to https://support.mozilla.org/en-US/kb/tls-error-reports. Could you please fix it or provide some solution?

Thanks!

  1. Support Staff 1 Posted by Tiger Team on 01 Oct, 2015 03:37 PM

    Tiger Team's Avatar

    What operating system? Can you paste the error or a screenshot?

  2. 2 Posted by Vadim on 01 Oct, 2015 04:39 PM

    Vadim's Avatar

    Mac OS X Yosemite. I'm Russian, so screenshot will on Russian. Is it okay? If you follow the link you'll the same screenshot in English.

    Thanks.

  3. Support Staff 3 Posted by Tiger Team on 01 Oct, 2015 05:45 PM

    Tiger Team's Avatar

    That's fine, I'll figure it out. We recently upgraded some old insecure tls certificate, so I think I know what it is, but I'm not psychic!

  4. 4 Posted by Vadim on 01 Oct, 2015 06:06 PM

    Vadim's Avatar

    Okay, please see my screenshot in attachment. Thanks.

  5. Support Staff 5 Posted by Tiger Team on 02 Oct, 2015 01:39 AM

    Tiger Team's Avatar

    Can you go to about:config and tell me what your TLS settings are? Also, are you using a proxy or VPN?

  6. 6 Posted by Vadim on 02 Oct, 2015 06:14 AM

    Vadim's Avatar

    Please see attachment. I don't use proxy or VPN.

  7. 7 Posted by Vadim on 02 Oct, 2015 06:20 AM

    Vadim's Avatar

    Hmm... I noticed there is a custom value for security.tls.version.max. I've reset it to default (3) and looks like that solved the problem. Not sure why it was set to 1...

    Thanks a lot for your help!

  8. Support Staff 8 Posted by Tiger Team on 02 Oct, 2015 06:22 AM

    Tiger Team's Avatar

    Yes, that should fix it. Maybe your machine was secretly hacked to set bad defaults and steal credentials! :(

  9. 9 Posted by Vadim on 02 Oct, 2015 06:31 AM

    Vadim's Avatar

    Hope no, but I'll check it. Thanks.

  10. Tiger Team closed this discussion on 20 Oct, 2015 01:29 PM.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac