Importance field comes and goes?

rcurrier (at synthetic-ap)'s Avatar

rcurrier (at synthetic-ap)

21 Nov, 2014 09:31 PM

I found the setting to enable the "Importance" field, which was new to me. I set the importance field for all my open tickets and it was working fine.

I come back two hours later and there is no more importance field being displayed, and when I go back to Settings I no longer even see the option to include it.

I have printouts showing the field, so I didn't just dream it. Any idea what is going on?

  1. 1 Posted by Nicole on 21 Nov, 2014 09:45 PM

    Nicole's Avatar

    It looks like your trial ended today and you are now on a Free plan. When you are on the trial you have access to all features of Lighthouse, but the Free plan does not have access to the Importance field. If you upgrade to a paid plan you'll have access to importance again.


  2. 2 Posted by rcurrier (at sy... on 21 Nov, 2014 09:51 PM

    rcurrier (at synthetic-ap)'s Avatar

    Ah! That makes sense. If I'd noticed that today was when the trial expired I might have figured it out myself.

    Thanks. Paid plan here I come.

  3. 3 Posted by Nicole on 21 Nov, 2014 11:08 PM

    Nicole's Avatar

    Great! Let us know if you have any other questions.


  4. Nicole closed this discussion on 21 Nov, 2014 11:08 PM.

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