Delete Tickets and Attachments has stopped working

Ricky Cox's Avatar

Ricky Cox

28 Mar, 2009 02:45 AM

As from this morning, the ability to delete tickets and attachments seem to have stopped working. Hit a delete link and nothing happens. Also in the main menu bar, if you select the Ticket option, the drop down menu isn't displaying.

  1. 1 Posted by Will Duncan on 28 Mar, 2009 03:21 AM

    Will Duncan's Avatar

    Ricky, I checked on our end and then hopped into your account real quick to double check and I couldn't find anything wrong. I was able to post, edit and delete all tickets as well as delete attachments in a normal manner.

    Can you give me the URL of the exact tickets that will not let you delete them or contain attachments that did not delete?

    Is this occurring for only you or all your users?

    Also, can you list the browser/OS details?

  2. 2 Posted by Ricky Cox on 28 Mar, 2009 03:29 AM

    Ricky Cox's Avatar

    Hi Will, thanks for the quick reply.

    I'm using Mac OS 10.5.6 and Firefox 3.0.7 I just quit and relaunched Firefox and that seems to have solved the problem. It's working fine again now.

    Sorry I should've tried that first.



  3. 3 Posted by Will Duncan on 28 Mar, 2009 08:48 AM

    Will Duncan's Avatar

    It's no problem, I've actually noticed this with the most recent firefox build, it happens on twitter too, the javascript seems to not fully load at random.

    Anyways, glad it's working...

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