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Unable to view attachments

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bob

28 Sep, 2012 06:04 PM

Hi,

When trying to view ticket attachments we see an error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

InternalError

We encountered an internal error. Please try again.

573F8CD6A6245940

GdQPRllRtsgxKxP2BUMsIUJg8NB9MUuaU6LIWeBNWAwkVUaDRI3V7e+A/aDZc6zF

Could you please look into it?

Thank you

Bob

1. 1 Posted by Nicole on 28 Sep, 2012 06:09 PM

   

   Bob -

   Can you link to a specific ticket where you are seeing this happen and we'll take a look?

   Thanks,
   Nicole

   • Edit

2. 2 Posted by bob on 28 Sep, 2012 06:38 PM

   

   Nicole,

   It started working again.

   I have seen this issue a few times over the past few months. The
   explanation typically is that there was a delay in running jobs which
   process the attachments.

   I wonder if there is a more permanent solution to the problem so that we
   stop running into it.

   Thank you

   Bob

   • Edit

3. 3 Posted by Nicole on 28 Sep, 2012 06:51 PM

   

   Bob -

   Today's issue looked connected to transient issues on Amazon S3, so luckily it resolved quickly.

   Thanks,
   Nicole

   • Edit

4. Nicole closed this discussion on 28 Sep, 2012 06:51 PM.

5. bob re-opened this discussion on 28 Sep, 2012 06:52 PM

6. 4 Posted by bob on 28 Sep, 2012 06:52 PM

   

   Thanks for the update.
   Bob

   • Edit

7. Julien closed this discussion on 28 Sep, 2012 06:58 PM.