Email when new tickets are created

teleject's Avatar


09 Apr, 2007 09:49 PM

Does Lighthouse support sending an email when there's a new ticket or when someone is assigned to a ticket?

  1. 1 Posted by Rick on 09 Apr, 2007 10:09 PM

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    Assigned: Yes. When a ticket is updated, the creator and assigned user are both set up to watch that ticket for notifications automatically (you can of course, opt to stop watching a ticket, and you won't be bothered again). We're thinking of adding support for setting a default assigned user on all tickets, which would send out emails for all new tickets too.

    There's also an atom feed for events that you can watch.

  2. 2 Posted by Hugh on 19 Apr, 2007 06:32 PM

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    I must be an idiot or something, but I'm not getting email notifications for the tickets I'm creating/updating.

    Is this a setting we have to turn on? Or do we just add an email account to our profile, and it shoudl work after that?

  3. 3 Posted by Rick on 19 Apr, 2007 10:05 PM

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    Emails are only sent to users "watching" a ticket. There's no setting to turn on. Since you set an email address upon signing up, there's nothing else to setup really.

  4. 4 Posted by Hugh on 19 Apr, 2007 11:43 PM

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    Hmm, I'm set to watch every ticket but I'm still not getting emails from Lighthouse.

    Is anyone else not getting them?

  5. 5 Posted by Justin Palmer on 20 Apr, 2007 11:48 AM

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    Thats odd Hugh. Can you make sure your email is set correctly in your profile and that the emails aren't sitting in your spam box? Also, are you updating a ticket (adding a comment)? And finally, Is this the case for every member of your account?

  6. 6 Posted by Hugh on 23 Apr, 2007 04:38 AM

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    The missing emails were sitting in my spam box. I always forget to check there. Thanks!

  7. 7 Posted by simongill on 25 Apr, 2007 02:28 PM

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    I seem to have this issue too. I have created tickets and added comments to them, but still no emails have arrived. I have checked my spam boxes thouroughly, but theres nothing there. I have also tried setting a different email address in my profile, but that hasnt helped either.

    Something of interest though, someone else on my account has received all the email he is supposed to. I created the account, and had this other person join my account, and their getting the emails, but not me!

    I have also tried creating tickets via email, but each time get the 401 error returned.

  8. 8 Posted by Rick on 26 Apr, 2007 06:32 PM

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    401 means the email address doesn't have access to the particular project. It needs access so it can mark that ticket properly as "by simongill".

  9. 9 Posted by simongill on 27 Apr, 2007 04:45 AM

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    Im not overly concerned about not being able to create tickets via email.

    But am VERY converned about not receiving emails as per above.

  10. 10 Posted by Rick on 27 Apr, 2007 01:02 PM

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    You have to send emails from the same address that you log into Lighthouse with.

    Lighthouse sends emails to the members in the watched ticket list for a ticket. Check that your email address is correct and that you don't have something removing it for being spam. Lighthouse seems to be sending and receiving emails just fine though as far as I can tell.

  11. 11 Posted by simongill on 28 Apr, 2007 01:42 AM

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    ok i got the 'emailing to lighthouse' issue sorted (i have 2 versions of my domain name pointing to the 1 inbox).

    As for the other issue, I have worked it out. I was trying to receive emails for when I have added tickets or changed things - I didnt realise that I dont receive emails for when I have done something (makes sense really!). So I jumped on the other guys account and added a comment, and I got an email straight away. Sorry for the confusion. I guess when the next person comes on here saying they cant receive emails, you can add that little note to the list of things to ask them.

  12. 12 Posted by Rick on 28 Apr, 2007 03:48 AM

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    Doh! That's right, I don't bother sending email notifications for your own updates. I figure you were there, you know what really happened...

  13. 13 Posted by Jon on 12 Mar, 2008 10:15 PM

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    Can I set it up to receive an email when a ticket is assigned to me? I get updates when there are additions to the ticket or when a new ticket is created and assigned to me, but not if a ticket that is already created is assigned to me.

  14. 14 Posted by justinwr on 10 Apr, 2008 03:24 AM

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    Boy was I having the exact same problem, until I read above that you don't receive emails from ticket management you've performed yourself. Doh!

    I'm about to hook up a Git post-commit, so hopefully I won't have that problem. I would like to know if things have been updated to my own tickets through the API.

  15. 15 Posted by Mirko on 22 Sep, 2008 05:35 PM

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    Is there any way to set up my Lighthouse account to send an email to a configurable email address (in my case this would be a mailing list, i.e. not one of the addresses of our actual users) whenever a new ticket is created or updated? For us, this would be a very desirable mechanism for notifying the other team members of a newly created issue, without having to explicitly assign it to one of them.

  16. 16 Posted by Will Duncan on 22 Sep, 2008 06:00 PM

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    Mirko, you could in theory setup a default assigned user to act as a notification bot, and when it gets assigned a new ticket that has come into the system (since it is the default assigned user), that email which is received could be forwarded out to everyone on your team.

    You would not be able to reply from that email address as different users or anything though. But you all would at least be notified.

    We should have a multiple users notification option available soon.

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