open vs. open!

davetron5000's Avatar

davetron5000

18 Feb, 2009 03:52 PM

One of my projects previously showed all open tickets by default. It seems still configured to, but it doesn't show any tickets any more.

The interface shows

state:open

which comes up with nothing. If I select "Open Tickets" from the "show me" drop-down, the interface changes to

state:open!

which DOES show the tickets.

The "open tickets bin" shows zero tickets. Something changed and seems inconsistent....

  1. 1 Posted by Rick on 18 Feb, 2009 05:54 PM

    Rick's Avatar

    state:open doesn't show new tickets anymore, state:open! does.

  2. 2 Posted by davetron5000 on 18 Feb, 2009 06:00 PM

    davetron5000's Avatar

    OK, so when I went back to my page, I added a new open status called "open" and changed one of my "new" tickets to "open". It works as you describe, however my "All Open" bin went from zero to four.

    The way it works right now is similar to how it worked before, so I'm happy, but it was a mite confusing...

  3. 3 Posted by Rick on 19 Feb, 2009 01:52 AM

    Rick's Avatar

    Ah, I'm going to revert the change, it seems to be causing more confusion. I'll be reverting all the saved ticket bins back in just a bit.

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