"open" states not respected in search
Searching for state:open no longer filters all open states, it just shows tickets with explicit state "open". As you might imagine, this makes our saved searches less than useful...
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1 Posted by Rick on 17 Feb, 2009 05:58 PM
This was a huge point of confusion for new folks. They'd have to do weird queries like
state:open not-state:newto get just open tickets, for instance. Try usingstate:open!Rick closed this discussion on 17 Feb, 2009 05:58 PM.
Leigh Caplan re-opened this discussion on 17 Feb, 2009 06:11 PM
2 Posted by Leigh Caplan on 17 Feb, 2009 06:11 PM
Thanks Rick... open! works fine. Perhaps existing ticket bins should be automatically changed so that people don't have to manually edit them?
3 Posted by Rick on 17 Feb, 2009 06:14 PM
Yes you are correct. I didn't really mean to deploy this change until I had the blog post ready, the FAQ updated, and all the existing bins switched over. So, expect all that to happen today... after this database slowness stuff is taken care of.
4 Posted by Will Duncan on 19 Feb, 2009 08:04 PM
We're actually reverting back to the original
state:opensearch criteria and removingstate:open!for the time being. It was not an intended deployment on our part and is causing a number of issues with other users. We apologize for the inconvenience.