"open" states not respected in search

Leigh Caplan's Avatar

Leigh Caplan

17 Feb, 2009 05:35 PM

Searching for state:open no longer filters all open states, it just shows tickets with explicit state "open". As you might imagine, this makes our saved searches less than useful...

  1. 1 Posted by Rick on 17 Feb, 2009 05:58 PM

    Rick's Avatar

    This was a huge point of confusion for new folks. They'd have to do weird queries like state:open not-state:new to get just open tickets, for instance. Try using state:open!

  2. Rick closed this discussion on 17 Feb, 2009 05:58 PM.

  3. Leigh Caplan re-opened this discussion on 17 Feb, 2009 06:11 PM

  4. 2 Posted by Leigh Caplan on 17 Feb, 2009 06:11 PM

    Leigh Caplan's Avatar

    Thanks Rick... open! works fine. Perhaps existing ticket bins should be automatically changed so that people don't have to manually edit them?

  5. 3 Posted by Rick on 17 Feb, 2009 06:14 PM

    Rick's Avatar

    Yes you are correct. I didn't really mean to deploy this change until I had the blog post ready, the FAQ updated, and all the existing bins switched over. So, expect all that to happen today... after this database slowness stuff is taken care of.

  6. 4 Posted by Will Duncan on 19 Feb, 2009 08:04 PM

    Will Duncan's Avatar

    We're actually reverting back to the original state:open search criteria and removing state:open! for the time being. It was not an intended deployment on our part and is causing a number of issues with other users. We apologize for the inconvenience.

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