Problems upgrading plan
Hey guys,
I am having a problem upgrading our plan. We're on a free one now, want to move up to personal, but either it loops us back into a signup page (not an upgrade page), and when we do enter our info it says our domain's also taken (which it is -- by US! :) )
Could you look into this for us?
Jae domain: ejaedesign www.ejaedesign.com
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1 Posted by Rick on 11 Dec, 2007 10:46 PM
You can upgrade through the payment area in the settings. But, only the account owner can manage the payment settings.
2 Posted by ejaedesign on 31 Mar, 2008 09:28 PM
Guys,
We love Lighthouse but you must not love our payments very much - we've been trying to upgrade to the Bronze plan and still having same issues as when we were moving up from the Free to Personal plan.
Help?
Jae (BTW I am the account owner...)
3 Posted by Will Duncan on 21 Apr, 2008 12:46 AM
ejaedesign -- any luck yet?
4 Posted by Rick on 21 Apr, 2008 04:18 PM
You're not trying to upgrade through the signup page, are you?
"it says our domain’s also taken"
That means it's trying to create an account. Since you have an account, you should be able to upgrade from the payments page.