Lighthouse slowness and errors today (2/17/2009)

rjolly's Avatar


17 Feb, 2009 01:28 PM

I'm finding that the site is quite slow today. Along with that, I'm being served the "Sorry, there was an error" page on both individual ticket detail pages and on filtered ticket list view pages.

Just thought you'd like to know.


  1. 1 Posted by drew on 17 Feb, 2009 03:24 PM

    drew's Avatar

    All team members on our account are having the same issue as well. It often takes as much as a minute to navigate each page.

  2. 2 Posted by dhennessy on 17 Feb, 2009 03:44 PM

    dhennessy's Avatar

    Same with me. Some pages are really slow and some outright fail.

  3. 3 Posted by bmishkin on 17 Feb, 2009 04:40 PM

    bmishkin's Avatar

    Some random errors, timeouts, and slow load times.

  4. 4 Posted by Mathew on 17 Feb, 2009 04:51 PM

    Mathew's Avatar

    It's understandable that things don't always go to plan - understood - respected - but it would be great to get some feedback on this please guys.

    If the problem is set to persist then please can we be alerted?

    This slowness and time out issue is seriously stalling us and we can only afford so much more.

    Should we switch to another system for a couple of days?


  5. 5 Posted by rjolly on 17 Feb, 2009 04:59 PM

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    thanks, everyone, for confirming the issue isn't just with our account or connection. @lighthouse - any updates?

  6. 6 Posted by Rick on 17 Feb, 2009 05:10 PM

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    Apologies for our tardiness, I only just got into work. I'm looking into it right now.

  7. 7 Posted by drew on 18 Feb, 2009 06:22 PM

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    We are still having serious problems. It's now over 30 hours of interference for us and is causing major issues. Any update!?

  8. 8 Posted by Rick on 18 Feb, 2009 07:40 PM

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    As far as we can tell, the issues were solved yesterday morning. We've posted about it in numerous threads here, on our status blog, and our company blog.

    drew: can you please open a new issue with more detailed information on what issues you're seeing?

  9. Rick closed this discussion on 18 Feb, 2009 07:40 PM.

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