Cannot attach images to a ticket today

DanielleK's Avatar


21 Aug, 2012 05:25 PM


Created a ticket and attached an image file. When user goes to the ticket and clicks on the image file, a message appears: The page at unprocessed/0264/5867/zoom_marquise.png was not found. I have created 2 other tickets and the result is the same.

Any ideas?

Thank you.

  1. 1 Posted by Tim Clark on 21 Aug, 2012 05:29 PM

    Tim Clark's Avatar

    Hi Danielle,

    We had an incoming email flood of misconfigured error messages from another customer that filled up our jobs queue this morning. We've booted additional hardware into the cluster in order to get all of the jobs caught up. Once the jobs are caught up your attachments should be properly processed for your tickets.


  2. DanielleK closed this discussion on 21 Aug, 2012 08:12 PM.

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