Can't addign new projects to an existing user

wadep's Avatar


17 Feb, 2009 03:06 AM

We are at maximum users for our account (15). The last person to get access was only invited to 1 project. Now we are trying to add additional project access to that user, but no checkboxes show up under "access and permissions" except for the checkbox for the project they already have access to.

  1. 1 Posted by Will Duncan on 17 Feb, 2009 03:23 AM

    Will Duncan's Avatar

    Wadep, we're currently looking into the issue but a resolution might not be possible until later tomorrow.

    As a workaround, you could remove that user from that project to free up the extra slot, then reinvite them with the correct permissions settings. I haven't tried this myself, but we know where the bug lies and when the user count is maxed out it trips up on specific instances. I understand if you want to wait though. It's just a matter of actually getting the fix tested heavily and deployed back out to the system once Rick takes a look at the code.

  2. 2 Posted by System on 17 Feb, 2009 03:25 AM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  3. 3 Posted by wadep on 17 Feb, 2009 04:08 AM

    wadep's Avatar

    we can wait to see if the fix works, thanks.

  4. 4 Posted by wadep on 25 Feb, 2009 07:06 PM

    wadep's Avatar

    any update on this?

  5. 5 Posted by Will Duncan on 03 Mar, 2009 09:47 PM

    Will Duncan's Avatar

    Hey wadep, I sincerely apologize about the delay on this. Part of it was a little more of a complicated but than we original anticipated. We're working on it right now though and should have it resolved shortly. I'll let you know as soon as it's deployed.

  6. 6 Posted by Will Duncan on 05 Mar, 2009 07:13 PM

    Will Duncan's Avatar

    wadep we deployed the fixes for this yesterday actually. Please let us know if you are still experiencing issues.

  7. brandi closed this discussion on 29 Jun, 2012 10:08 PM.

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