Support Staff4 Posted by Tim Clark on 13 Jun, 2012 09:39 PM
You should be able to add a query argument of state:open to the
search you used to create the bin initially. That should exclude
all ticket states that you have defined to be "closed" states in
For the bin to show only resolved and invalid, if you have those
marked as "closed" states in your preferences, you should be able
to add state:closed to the query in the same way.