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How do I remove "resolved" tickets from a bin?

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Aaron Hodari

13 Jun, 2012 04:32 PM

We have a bin that we are currently sorting by priority. I want to remove certain states from this bin as well (resolved/invalid). How would I do this?

1. Support Staff 2 Posted by brandi on 13 Jun, 2012 06:46 PM

   

   HI Aaron,

   Do you mean that you'd like to delete resolved and invalid tickets from a bin? Just want to be clear.

   Thanks,
   Brandi

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2. 3 Posted by Aaron Hodari on 13 Jun, 2012 07:49 PM

   

   That could work. How could I delete resolved and invalid tickets from a
   bin? I want to have sort:priority + whatever it would be to delete the
   resolved and invalid tickets from that bin.

   Also, in a bin another bin, I just want to have tickets that are of the
   state:resolved & invalid.

   Thanks,

   Aaron

   *Aaron Hodari*
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3. Support Staff 4 Posted by Tim Clark on 13 Jun, 2012 09:39 PM

   

   Hi Aaron,

   You should be able to add a query argument of state:open to the search you used to create the bin initially. That should exclude all ticket states that you have defined to be "closed" states in preferences.

   For the bin to show only resolved and invalid, if you have those marked as "closed" states in your preferences, you should be able to add state:closed to the query in the same way.

   Thanks!
   Tim

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4. brandi closed this discussion on 28 Jun, 2012 11:35 PM.

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