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It is not clear where to set the priority key from the interface

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admin (at glocal)

29 May, 2012 06:50 PM

There is information about it in the knowledgebase, but it isn't very clear via the interface.

We are currently trying out Lighthouse, are Priorities not enabled for the 14 day free trial? How do we know if we would like the way it works?

1. 1 Posted by Nicole on 29 May, 2012 07:14 PM

   

   Priorities are enabled for the Trial, but if you've gone ahead and selected a plan then you'd be restricted to the limits of that plan.

   You're currently on the Free plan. Priority state is only available on Bronze plan or higher. I've bumped your account to the Bronze plan for the remainder of your trial. You'll be able to turn on priorities for your account by going to "Settings & Payments", clicking "Enable priorities" and then clicking "Save Settings".

   Let us know if you have any other questions.

   Thanks,
   Nicole

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2. 2 Posted by Aaron Hodari on 29 May, 2012 07:25 PM

   

   How do I sort by priority? I see I can set it, and it changes the colors when I look at all the tickets, but would like to be able to sort by high to low.

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3. 3 Posted by Nicole on 29 May, 2012 07:37 PM

   

   Aaron -

   We offer priority sort within milestones, but you can only have one priority style on your account. So either priority state, which is applicable to all tickets across all projects, or priority sort, which is available to all projects but limited to sorting within a milestone.

   Let us know if you have any other questions.

   Thanks,
   Nicole

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4. 4 Posted by Aaron Hodari on 29 May, 2012 07:42 PM

   

   So, I am not sure I fully understand. We do not want to use milestones, we
   only want to track bugs and be able to sort them by priority. How could I
   enable this to sort the bugs, but not have to put in milestones...?

   *Aaron Hodari*
   glocal.com <http://www.glocal.com/> | [email blocked]
   W: 313.227.2120 | M: 248.835.9539

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5. 5 Posted by Nicole on 29 May, 2012 08:03 PM

   

   Aaron -

   You can create your own search queries. The sort options are listed at the bottom of the page, but it sounds like sort:priority would be what you're looking for.

   Thanks,
   Nicole

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6. 6 Posted by Aaron Hodari on 29 May, 2012 08:14 PM

   

   Thank you - is there anyway to store that search so that it is always the
   default display. Basically, I want to have members of our team be able to
   come to Lighthouse, and see the list of tickets. I want them to see the
   highest priority tickets by default.

   Is this possible, or do people have to enter "sort:priority" in the find
   tickets search box every-time they go to Lighthouse to see it this way?

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7. 7 Posted by Aaron Hodari on 29 May, 2012 08:45 PM

   

   Hi Nicole - I figured it out. Thank you.

   AH

   *
   *

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8. 8 Posted by Nicole on 30 May, 2012 01:56 AM

   

   Aaron -

   Great! Let us know if you have any other questions.

   Thanks,
   Nicole

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9. Nicole closed this discussion on 30 May, 2012 01:56 AM.