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Shared Ticket Bin Bug

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Andrew Lin

12 Apr, 2012 05:00 AM

Please reference my screen shot.

I originally had the "hold" state set in Ticket Closed States, however I have moved it to Open Ticket States after I opened up issue#4.
Now under Shared Ticket Bins the number of Open states is still reflected as 3 (Left side of screen show 4 issues, all in states that belong to Open Ticket States)

• Screen_Shot_2012-04-11_at_9.52.47_PM.png 93.3 KB

1. Support Staff 1 Posted by brandi on 12 Apr, 2012 08:02 PM

   

   Hi Andrew,

   It may have needed a moment to render those changes. Can you confirm that you are still seeing this occurrence?

   Thanks,
   Brandi

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2. 2 Posted by Andrew Lin on 12 Apr, 2012 08:07 PM

   

   Hey Brandi,
   You're right. I should have waited a bit long. I no longer see this.
   Sorry for the false alarm. Please close the case.

   Thanks
   Andrew

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3. Support Staff 3 Posted by brandi on 12 Apr, 2012 08:12 PM

   

   No worries ;)

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4. brandi closed this discussion on 12 Apr, 2012 08:12 PM.