Shared Ticket Bin Bug
Please reference my screen shot.
I originally had the "hold" state set in Ticket Closed States,
however I have moved it to Open Ticket States after I opened up
issue#4.
Now under Shared Ticket Bins the number of Open states is still
reflected as 3 (Left side of screen show 4 issues, all in states
that belong to Open Ticket States)
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Support Staff 1 Posted by brandi on 12 Apr, 2012 08:02 PM
Hi Andrew,
It may have needed a moment to render those changes. Can you confirm that you are still seeing this occurrence?
Thanks,
Brandi
2 Posted by Andrew Lin on 12 Apr, 2012 08:07 PM
Hey Brandi,
You're right. I should have waited a bit long. I no longer see this.
Sorry for the false alarm. Please close the case.
Thanks
Andrew
Support Staff 3 Posted by brandi on 12 Apr, 2012 08:12 PM
No worries ;)
brandi closed this discussion on 12 Apr, 2012 08:12 PM.