can't change my password or view activity after resetting password

scragz's Avatar


26 Jan, 2009 07:24 AM

I reset my password and it took me to edit my information. Attempting to save this form results in an error "Oops". Clicking pretty much any of the other links results in an error as well.

  1. 1 Posted by Will Duncan on 28 Jan, 2009 01:05 AM

    Will Duncan's Avatar

    We sincerely apologize for the inconvenience. I sent you a fresh password reset from Lighthouse, please follow through the password reset and let me know if you still receive the error.

  2. 2 Posted by scragz on 28 Jan, 2009 05:14 AM

    scragz's Avatar

    Same thing. I tried resetting it several times already. When I click the link in the reset email, I end up here:

    Then I change my password, click "Save profile" and end up with this:

    If that helps at all.

  3. 3 Posted by Will Duncan on 28 Jan, 2009 05:45 AM

    Will Duncan's Avatar

    Ok, one more thing I need to ask you to check, can you try resetting your password from

  4. 4 Posted by scragz on 28 Jan, 2009 08:35 AM

    scragz's Avatar

    The entp link worked. Thanks!

  5. brandi closed this discussion on 29 Jun, 2012 10:06 PM.

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