tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/4-request-to-change-your-password-emailLighthouse: Discussion 2011-04-07T05:34:20Ztag:help.lighthouseapp.com,2008-09-20:Comment/100442007-04-04T15:38:19Z2009-06-20T20:56:47ZRequest to change your password email<div><p>I'm having a problem with the email to reset the password on an
account.</p>
<p>Currently, in the email I'm getting, the link ends like this:
"...3d2e2d4485" (yep, the closing anchor tag is visible) and this
results in a "Oh no! We couldn't find your file or account!" page
when I click on it.<br></p>
<p>Next, I tried copy/paste the URL into my browser, but no luck
either, this results in a login page with the following alert:
"Invalid token. Try resending your forgotten password request."</p>
<p>Am I missing something obvious here?</p>
<p>Thanks!</p></div>Bob Woodardtag:help.lighthouseapp.com,2008-09-20:Comment/100442007-04-04T18:23:26Z2009-06-20T20:56:47ZRequest to change your password email<div><p>Ah, it seems we had a left over anchor tag for the plain/text
email. It'll be in the next deployment. Though, I'm sure you don't
want to wait for that! Please let me know what email you're having
issues (rick AT activereload DOT net) with and I'll send you the
URL.</p>
<p>What email client are you using, by chance?</p>
<p>Thanks for the bug report!</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/100442007-04-04T22:29:11Z2009-06-20T20:56:47ZRequest to change your password email<div><p>Thanks for the quick reply! Actually, I'm ok now. I didn't have
to use the link, I was just looking to see what the email looked
like, since the other person in my project forgot their password
and I wanted to talk them through the process. They had been
complaining that they kept clicking on the link in the email and
'nothing would happen'. Well, in <em>her</em> email, the link was
broken up in 2 lines, so all I had to do there was show her how to
paste the URL back together and she was back in business. We're
both using Outlook2003.</p></div>Bob Woodardtag:help.lighthouseapp.com,2008-09-20:Comment/100442007-04-04T22:42:13Z2009-06-20T20:56:47ZRequest to change your password email<div><p>Argh, that's lame. I need to figure something out for
that...</p></div>Rick