Request to change your password email
I'm having a problem with the email to reset the password on an account.
Currently, in the email I'm getting, the link ends like this:
"...3d2e2d4485" (yep, the closing anchor tag is visible) and this
results in a "Oh no! We couldn't find your file or account!" page
when I click on it.
Next, I tried copy/paste the URL into my browser, but no luck either, this results in a login page with the following alert: "Invalid token. Try resending your forgotten password request."
Am I missing something obvious here?
Thanks!
Discussions are closed to public comments.
If you need help with Lighthouse please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Rick on 04 Apr, 2007 06:23 PM
Ah, it seems we had a left over anchor tag for the plain/text email. It'll be in the next deployment. Though, I'm sure you don't want to wait for that! Please let me know what email you're having issues (rick AT activereload DOT net) with and I'll send you the URL.
What email client are you using, by chance?
Thanks for the bug report!
2 Posted by Bob Woodard on 04 Apr, 2007 10:29 PM
Thanks for the quick reply! Actually, I'm ok now. I didn't have to use the link, I was just looking to see what the email looked like, since the other person in my project forgot their password and I wanted to talk them through the process. They had been complaining that they kept clicking on the link in the email and 'nothing would happen'. Well, in her email, the link was broken up in 2 lines, so all I had to do there was show her how to paste the URL back together and she was back in business. We're both using Outlook2003.
3 Posted by Rick on 04 Apr, 2007 10:42 PM
Argh, that's lame. I need to figure something out for that...