Request to change your password email

Bob Woodard's Avatar

Bob Woodard

04 Apr, 2007 03:38 PM

I'm having a problem with the email to reset the password on an account.

Currently, in the email I'm getting, the link ends like this: "...3d2e2d4485" (yep, the closing anchor tag is visible) and this results in a "Oh no! We couldn't find your file or account!" page when I click on it.

Next, I tried copy/paste the URL into my browser, but no luck either, this results in a login page with the following alert: "Invalid token. Try resending your forgotten password request."

Am I missing something obvious here?


  1. 1 Posted by Rick on 04 Apr, 2007 06:23 PM

    Rick's Avatar

    Ah, it seems we had a left over anchor tag for the plain/text email. It'll be in the next deployment. Though, I'm sure you don't want to wait for that! Please let me know what email you're having issues (rick AT activereload DOT net) with and I'll send you the URL.

    What email client are you using, by chance?

    Thanks for the bug report!

  2. 2 Posted by Bob Woodard on 04 Apr, 2007 10:29 PM

    Bob Woodard's Avatar

    Thanks for the quick reply! Actually, I'm ok now. I didn't have to use the link, I was just looking to see what the email looked like, since the other person in my project forgot their password and I wanted to talk them through the process. They had been complaining that they kept clicking on the link in the email and 'nothing would happen'. Well, in her email, the link was broken up in 2 lines, so all I had to do there was show her how to paste the URL back together and she was back in business. We're both using Outlook2003.

  3. 3 Posted by Rick on 04 Apr, 2007 10:42 PM

    Rick's Avatar

    Argh, that's lame. I need to figure something out for that...

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