tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/36-posting-or-editing-a-ticket-500sLighthouse: Discussion 2011-04-07T05:34:24Ztag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T10:23:22Z2009-06-20T20:56:01ZPosting or editing a ticket 500s<div><p>Me too. And when I tried posting a ticket as instructed by the
guitar fighting ninjas I get the same thing. Can't post a thing.
Would also really appreciate some help on this one.</p></div>Mathewtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T10:31:50Z2009-06-20T20:56:01ZPosting or editing a ticket 500s<div><p>Yeah, I'm getting this error too. We're using this at work so
would love an update to when it will be working again. Think we
might drop our subscription if it's broken as we're just trialling
it at the moment! Eek! Please don't make me go back to our old
system.</p></div>basiltag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T10:46:39Z2009-06-20T20:56:01ZPosting or editing a ticket 500s<div><p>There does seem to be a distinct lack of ability to update or
create things at the moment</p></div>Martin Pilkingtontag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T12:46:45Z2009-06-20T20:56:01ZPosting or editing a ticket 500s<div><p>Has anyone heard anything on this yet? Its not so much the fact
the issue is there that is annoying me (we all know problems can
occur) its the complete silence on what is happening with it and
when we can expect it to be back up and running. Not really
suitable especially for a paid service!</p></div>SteveCtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T13:09:39Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Heard nothing. It's only 8am in Texas. Should hear something
soon.</p></div>basiltag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T13:26:44Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>We've all been hit by this too...</p></div>Leventtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T13:59:10Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Wake-up guys. Please!</p></div>Mathewtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T16:09:13Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Ok, it seems to be back now.</p></div>basiltag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-08T16:23:35Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Thank you someone, and basil.</p></div>Mathewtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-09T09:29:44Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Could we get some official word about this? It is a paid
service, after all.</p></div>basiltag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-09T14:16:01Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>I agree! There's no mention in any announcement or in the blog
either. This is pretty disturbing.</p></div>KHarkinstag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-12T08:10:25Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>I was expecting a little patients on this one would pay off...
but I'm starting to feel a little ignored... Has anyone got any
idea at all what the issue was here?</p></div>Mathewtag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-12T08:14:57Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>What caused this issue? was it the changes in the cookie
settings that were updated, or was that prior to the update?</p>
<p>I agree though and what would be the best form of a service
announcement? I'm going to push for heavier use of the blog at
http://www.activereload.net for these sorts of things, but maybe
some sort of more direct form of contact as well since it's a paid
service? like in your user profile the option to receive admin
emails from activereload?</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/108842007-10-12T14:36:45Z2009-06-20T20:56:02ZPosting or editing a ticket 500s<div><p>Sorry guys, I missed this forum post for some reason. As part of
an effort to refactor some of the Lighthouse backend, I wrote a
plugin to split database read and write requests between two
servers. I deployed Sunday night (after running the code in staging
all weekend), did a sanity check, and went to bed. I'm not really
sure what went wrong in here, but I've been running the same plugin
on staging all week without any issues.</p></div>Rick