My ticket got marked as spam

gorman's Avatar

gorman

28 Aug, 2007 09:31 PM

I opened up a ticket about an issue I'm having with tags, and it got marked (incorrectly, I swear) as spam: http://activereload.lighthouseapp.com/projects/44/tickets/414

  1. 1 Posted by Rick on 29 Aug, 2007 03:38 AM

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    Sorry about that. Definitely need a better spam interface built into the app...

  2. 2 Posted by takeo on 13 Oct, 2007 02:02 AM

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    Yeah, one of my user's tickets have all been getting marked as spam, and I can't seem to find a way to release them from the spam purgatory. Is this possible, and how can stuff going into spam be prevented moving forward?

  3. 3 Posted by Will Duncan on 13 Oct, 2007 07:38 AM

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    takeo, what is the url to the ticket so rick can release it? from what i know the spam interface is almost finished...shouldnt be too lng before the spam system is more friendly for this stuff, right now it's just on lock down...

  4. 4 Posted by takeo on 13 Oct, 2007 03:08 PM

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    Hey Will. Here are the ticket urls:

    • http://stafftool.lighthouseapp.com/projects/202/tickets/80-0th-birthday
    • http://stafftool.lighthouseapp.com/projects/202/tickets/81-feature-request-mass-mailing
    • http://stafftool.lighthouseapp.com/projects/202/tickets/83-bug-right-sidebar-not-showing-properly

    thanks for looking into this...looking forward to the spam system.

  5. 5 Posted by Rick on 14 Oct, 2007 09:21 AM

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    Try out /spams from your account. It's not finished, and there's no menu for it, but it should be good enough to mark stuff as ham. No UI help from Justin yet, so I'm kind of embarrassed by it :)

  6. 6 Posted by Yvan BARTHÉLEMY on 01 Nov, 2007 01:47 PM

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    My tickets are also marked as spam :(. Please let me know when this is fixed...

  7. 7 Posted by Will Duncan on 01 Nov, 2007 04:35 PM

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    Yvan -- go to /spams of your account ( ie http://youraccount.lighthouseapp.com/spams ) and mark the incorrect flagged messages, and mark your message as HAM in order to unflag it.

  8. 8 Posted by Jacek Becela on 28 May, 2008 08:15 PM

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    Hello, all my submissions in LH get marked as spam, my profile is here: http://trix.lighthouseapp.com/users/867

    This starts to be little annoying because I have to ask project maintainers to mark my tickets / comments as ham. Please whitelist me or something :)

    Cheers,

    Jacek

  9. 9 Posted by Will Duncan on 28 May, 2008 10:04 PM

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    Jacek, after a few entries are marked as ham, it should remember you from there on out. There isn't really a white list system in place, as it uses a conglomerate of external spam systems and their API (akisment and defensio).

  10. 10 Posted by Jacek Becela on 29 May, 2008 07:18 AM

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    You may be right :) Yesterday I've created a ticket and it's not marked as spam so the critical ham mass for me was achieved.

  11. 11 Posted by Will Duncan on 29 May, 2008 02:38 PM

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    Thats good to know. I'm sorry for the confusion with that. We have a good system in place, but the amount of false/positives on first time posters to accounts is pretty high. Once cleared it's been pretty smooth riding from there on out. It shouldn't happen to you again though, so enjoy you some Lighthouse.

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