API ticket update without <tags> clears tags
If I post a new version to a ticket without the element, the tags are cleared. According to the documentation the tags should stay as the were before?
Cheers,
/Isak
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Support Staff 1 Posted by Nicole on 24 Nov, 2011 06:59 PM
Isak -
I've added you to an existing development ticket for this bug. There is some good news regarding this bug: tags in the web UI (and the top-level record for the ticket) still contain the tags, and subsequent UI updates will include those tags until they're changed. Even subsequent API updates should not actually destroy tags until they're overridden.
Internally, what's happening is the latest "version" record for this ticket is not getting the tags value set on it, so the "diffs" between versions show that tags were removed even though they remain on the ticket.
To summarize: The "tags cleared" message is mostly a display error, and subsequent updates should still have the tags in place in the UI.
We'll update this discussion when we have more information to share on the fix.
Thanks,
Nicole
Nicole closed this discussion on 02 Jul, 2012 09:02 PM.