tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/29-401-error-when-sending-emailsLighthouse: Discussion 2011-04-07T05:34:23Ztag:help.lighthouseapp.com,2008-09-20:Comment/105092007-07-31T03:05:00Z2009-06-20T20:55:55Z401 error when sending emails<div><p>I'm having a problem - I'm trying to send or forward emails to
the email address on my Tickets page, but none of them are actually
creating new tickets - I get a 401 error instead.</p>
<p>I've read the explanation why this is happening and it makes no
sense to me -- can someone help?</p></div>neiliotag:help.lighthouseapp.com,2008-09-20:Comment/105092007-08-01T13:35:00Z2009-06-20T20:55:56Z401 error when sending emails<div><p>The first item on <a href=
"http://lighthouseapp.com/help/how-do-i-send-emails-to-lighthouse">the
list</a> is the most common cause: <em>Is that email address a
proper member of that account and project?</em> Not just anyone can
send email to Lighthouse, it has to be from a member of the
project.</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/105092007-08-13T12:24:08Z2009-06-20T20:55:57Z401 error when sending emails<div><p>Ah, I didn't realize that the email address of the sender had to
be a member.</p>
<p>Okay, I just tried forwarding an email to create a new ticket
and I got back an email stating "Error processing your email to
Lighthouse" with "invalid ticket".</p>
<p>Maybe it's just me, but the process of getting tickets into
Lighthouse needs to be looked at - it shouldn't be this hard.</p></div>neiliotag:help.lighthouseapp.com,2008-09-20:Comment/105092007-08-13T15:00:02Z2009-06-20T20:55:57Z401 error when sending emails<div><p>I just reply to the tickets that Lighthouse sends me. What are
you doing exactly?</p></div>Rick