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New user cannot create tickets

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Kate Gardner

27 Sep, 2011 03:23 PM

Hi there,

We have a team member in our Canadian office who is unable to create a ticket under his new account. The user ( Andrew Rayemaeker) is on Safari for Mac, Version 5.1 (7534.48.3). Here's the error message that he receives each time he attempts to create a new ticket (see attached).

Would someone be able to advise?

Many thanks,
Kate

• error-lighthouse.png 8.11 KB

1. 1 Posted by Kate Gardner on 27 Sep, 2011 05:16 PM

   

   Hi guys,

   Just to help rule out the region, I had someone else from our Canadian office create a ticket and it went through just fine: https://contiki.lighthouseapp.com/projects/63776-gwt-requests/ticke.... Let me know if there’s anything you need from our end.

   Thanks for investigating,
   Kate

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2. Support Staff 2 Posted by Tiger Team on 27 Sep, 2011 06:12 PM

   

   Hey Kate,

   works fine from here logged in as the user ( https://contiki.lighthouseapp.com/projects/63776-gwt-requests/ticke... ) - can you have him try logging out and in again?

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3. Support Staff 3 Posted by brandi on 03 Oct, 2011 10:37 PM

   

   Hi Kate,

   Just following up to see if Andrew is able to create tickets now?

   Thanks!
   Brandi

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4. 4 Posted by Kate Gardner on 04 Oct, 2011 09:15 AM

   

   Hi Brandi,

   Thanks for following up. I haven't heard back, so assume all must be fine now. You can go ahead and close this ticket.

   Many thanks,
   Kate

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5. brandi closed this discussion on 04 Oct, 2011 05:13 PM.