New user cannot create tickets

Kate Gardner

27 Sep, 2011 03:23 PM

Hi there,

We have a team member in our Canadian office who is unable to create a ticket under his new account. The user ( Andrew Rayemaeker) is on Safari for Mac, Version 5.1 (7534.48.3). Here's the error message that he receives each time he attempts to create a new ticket (see attached).

Would someone be able to advise?

Many thanks,
Kate

  1. #1 Posted by Kate Gardner on 27 Sep, 2011 05:16 PM

    Hi guys,

    Just to help rule out the region, I had someone else from our Canadian office create a ticket and it went through just fine: https://contiki.lighthouseapp.com/projects/63776-gwt-requests/ticke.... Let me know if there’s anything you need from our end.

    Thanks for investigating,
    Kate

  2. #2 Posted by Tiger Team Support staff on 27 Sep, 2011 06:12 PM

    Hey Kate,

    works fine from here logged in as the user ( https://contiki.lighthouseapp.com/projects/63776-gwt-requests/ticke... ) - can you have him try logging out and in again?

  3. #3 Posted by brandi Support staff on 03 Oct, 2011 10:37 PM

    Hi Kate,

    Just following up to see if Andrew is able to create tickets now?

    Thanks!
    Brandi

  4. #4 Posted by Kate Gardner on 04 Oct, 2011 09:15 AM

    Hi Brandi,

    Thanks for following up. I haven't heard back, so assume all must be fine now. You can go ahead and close this ticket.

    Many thanks,
    Kate

  5. brandi closed this discussion on 04 Oct, 2011 05:13 PM.

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