email tickets with HTML show duplicate content

berger's Avatar


16 Dec, 2008 04:57 PM

I frequently receive emails with multiple views - one plain text and one html. Outlook and other clients only show one, depending on their capability. when i forward these to lighthouse as a ticket, both views are added - so the content shows up twice.

Ideally I'd like to see just the html view, but either one would be better than both.

Is there something you can do on your side to help with this? or is there something i can do while generating the emails to fix it? obviously i could strip all the formatting before forwarding, but this is a hassle that i don't want to impose on my users.

thanks, Dan

  1. 1 Posted by Will Duncan on 16 Dec, 2008 07:52 PM

    Will Duncan's Avatar

    We have an update to our email processing due up which should fix this issue. I'll see if a developer can confirm that it's indeed the same issue though.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac