Emails in "OS X Mail" Hide Link to Lighthouse Ticket
In OS X Mail, the emails that you get from ticket updates constantly hide the links to the ticket. You have to click "See More" to unfold the part that Mail thinks is a repeat from the previous thread. Facebook gets around this by inserting some random HTML strings at the bottom of each email to force Mail clients to not fold at that line.
Folded: http://sav.io/9rtf
Unfolded: http://sav.io/9qB3
I would really love if you guys could fix this!
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1 Posted by Tim Clark on 06 Sep, 2011 05:19 PM
Hi Saverio,
Our emails are structured the way they are after a lot of refinement to minimize bugs and errors. One risk of the HTML strings is that it can increase the Spam score on some systems (hence our reticence to make that change). I'll bring your concern up with our team but there might not be a harmonious way to save you from clicking "See More" without actually breaking visibility or increasing the risk of getting spam binned entirely for other users. Mail clients are as strange and temperamental as they are varied, so we are very cautious about making changes, but we will keep your issue in mind.
Thanks,
Tim
Tim Clark closed this discussion on 06 Sep, 2011 05:19 PM.