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Admin - Adding users - Page must be reloaded each time

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Edward (FC QA)

16 Aug, 2011 09:34 AM

Currently when im adding users to projects, it can only be used once (i.e the adding process only works once). The ultra amounts of JS loading etc seems to cause the browser to flip...asking you to reload. Anything you can do?

1. 1 Posted by Nicole on 16 Aug, 2011 04:56 PM

   

   What browser are you user and can you detail the exact steps you are taking to get this behavior? Let us know and we'll continue to troubleshoot.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 16 Aug, 2011 04:56 PM.

3. Edward (FC QA) re-opened this discussion on 18 Aug, 2011 09:52 AM

4. 2 Posted by Edward (FC QA) on 18 Aug, 2011 09:52 AM

   

   This is using Chrome (latest).

   1. Open Lighthouse
   2. Go to admin
   3. Add a user to project
   4. Page loads/struggles and must be manually refreshed (see screengrab)
   5. If you attempt to add another user to a project the add user area fails to display.

   The window must be closed and reopened to work correctly.

   I mean the JS on the add users to projects screen was always horrific/slow, but since the weekend it's become too much for the most modern of browsers. Have you made any changes to this process recently?

   Also why was this closed, before I had a chance to respond.

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5. Support Staff 3 Posted by Tiger Team on 18 Aug, 2011 11:43 AM

   

   How many members do you have on your account?

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6. 4 Posted by Edward (FC QA) on 18 Aug, 2011 11:44 AM

   

   A hell of a lot, too many to count. Is there any way to delete old members?

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7. Support Staff 5 Posted by Tiger Team on 18 Aug, 2011 11:45 AM

   

   OK, that explains it. I'll take a look at modifying that list so that
   the page loads faster.

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8. Support Staff 6 Posted by Tiger Team on 18 Aug, 2011 11:46 AM

   

   Not en masse, as far as I know.

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9. 7 Posted by Edward (FC QA) on 18 Aug, 2011 11:47 AM

   

   Can you/I do it individually?

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10. Support Staff 8 Posted by Tiger Team on 18 Aug, 2011 11:50 AM

    

    Yes, ish. Lighthouse users are global, so you can't delete their
    *lighthouse* user, but you can remove their access to your projects.

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11. 9 Posted by Edward (FC QA) on 18 Aug, 2011 11:51 AM

    

    Yep cool, got that. Can't stop me having a massive list of users on that page though.

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12. Support Staff 10 Posted by Tiger Team on 18 Aug, 2011 11:52 AM

    

    Correct. I'll take a look and see where it's dying.

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13. 11 Posted by Edward (FC QA) on 18 Aug, 2011 01:57 PM

    

    Lighthouse is down now! Is this due to the trouble shooting? As your doing a massively shoddy job if so.

    Please get it back ASAP.

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14. Support Staff 12 Posted by Tiger Team on 18 Aug, 2011 02:07 PM

    

    Hah, no, it's not. One of our caching servers went down so most
    requests are timing out while the database struggles to catch up.
    However, I've added a few more servers to the cloud and when they've
    done booting it should be back up as per usual.

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15. brandi closed this discussion on 29 Sep, 2011 05:10 PM.