6pm Friday downtime is an issue

Ajay Kapur's Avatar

Ajay Kapur

12 Dec, 2008 10:24 PM

Since your upgrade is only 3 hours, why didn't you chose 2am? Please consider this for the next upgrade. (Good news for you guys is that we have come to depend on your system.)

  1. 1 Posted by Will Duncan on 12 Dec, 2008 10:41 PM

    Will Duncan's Avatar

    The downtime window isn't actually something we have control of. Our host, Engine Yard has scheduled the maintenance window for an emergency hardware swap, as a physical defect on the 24 disk SAN units has come up.

    It will effect both GitHub and Lighthouse services.

    We apologize for this inconvenience.

  2. 2 Posted by Will Duncan on 12 Dec, 2008 11:59 PM

    Will Duncan's Avatar

    Good news, downtime has been rescheduled to Saturday, Dec. 13th at 11 p.m. PST.

  3. 3 Posted by Rick on 13 Dec, 2008 12:23 AM

    Rick's Avatar

    Thanks for voicing your concerns. In the future, we'll do better about putting the message up sooner so we can relay the concerns to Engine Yard. Other customers did the same, which is why they moved it back.

  4. 4 Posted by Will Duncan on 13 Dec, 2008 12:41 AM

    Will Duncan's Avatar

    I apologize, I made a mistake in my last comment. Hardware maintenance on the server has been rescheduled to Sunday, Dec. 14, at 11 p.m. PST (-8 GMT).

    You can follow http://lhstatus.com or http://twitter.com/lhstatus for live updates.

  5. brandi closed this discussion on 29 Jun, 2012 10:05 PM.

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