Email ticket not working

Michael's Avatar


10 Dec, 2008 05:15 PM

Emailing in a new ticket was working fine yesterday, now it doesn't seem to be working at all I've tried from various email addresses (each one has an account) and the ticket isn't show up in the project at all.

  1. 1 Posted by Will Duncan on 10 Dec, 2008 07:06 PM

    Will Duncan's Avatar

    Weird, you're the first report we've had on it. Hold tight, we'll look into this now.

  2. 2 Posted by Will Duncan on 10 Dec, 2008 07:26 PM

    Will Duncan's Avatar

    Ugh. It appears we triggered a problem last night in some records when moving over to the new server setup, which is partially shared with our Lighthouse configuration at

    We're working to resolve this now. You can follow or for live updates on Lighthouse announcements.

  3. 3 Posted by Michael on 11 Dec, 2008 03:14 AM

    Michael's Avatar

    Thanks for looking into it!

  4. 4 Posted by Will Duncan on 11 Dec, 2008 04:10 AM

    Will Duncan's Avatar

    Email service was restored late this afternoon. I forgot to update our status blog that it had been repaired. Sorry about that. Anyways, if you have any other questions, feel free to ask.

  5. 5 Posted by ben on 11 Dec, 2008 04:24 PM

    ben's Avatar

    Still doesn't work for us....

  6. 6 Posted by Will Duncan on 11 Dec, 2008 04:34 PM

    Will Duncan's Avatar

    We checked on multiple accounts last night and the email system was processing incoming emails just fine. I'll double check the system now and get back to you shortly.

  7. 7 Posted by Will Duncan on 11 Dec, 2008 05:23 PM

    Will Duncan's Avatar

    incoming emails are processing to Lighthouse as expected at the moment. I don't think there is any backup in the queue. My last two tests processed almost instantly into new tickets on different accounts.

    Are you receiving an error/permissions issue or nothing is happening at all?

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