Mobile usability very poor

Chris Amato's Avatar

Chris Amato

25 May, 2014 12:52 PM

When clicking a link from a gmail email on the gmail native app, you are brought to a general project listing. Thus in order to access the given ticket, even if having just clicked the specific link, you need to first find the project, then (refind) the ticket. I'm not sure why more than one click from a ticket link is necessary.

  1. 1 Posted by Nicole on 27 May, 2014 02:32 PM

    Nicole's Avatar

    Chris -

    What are you using for mobile? I was unable to reproduce the behavior using my iPhone. It didn't remember the link I had clicked through on when I wasn't logged in, and that definitely can be improved, but the ticket link in emails took me right to the ticket each time once I was logged in.

    Also for the desktop icon behavior, can you share the URL you used to create the link? I used for example and through Safari was able to "Add to Homescreen" and access the link and navigate without issue.

    If you can share specific URLs, platforms, details on the steps you're taking, it will help us recreate the issue and be in a better place to figure out a fix.


  2. 2 Posted by Chris Amato on 27 May, 2014 02:35 PM

    Chris Amato's Avatar

    sure, I will set aside some time to build a more comprehensive explanation of where things are falling apart on mobile for you.

    I'm using iPhone 5, standard safari.


  3. 3 Posted by Chris Amato on 27 May, 2014 03:30 PM

    Chris Amato's Avatar

    iPhone 5 / safari. Issue occurs both in native email client (connected to gmail) and google's gmail native app. See both screenshots.

    When clicking the link, even if logged in, I get a project list, not the ticket.

    The direct load of Lighthouse in Safari issue seems to have resolved itself - historically when activating a project / ticket, the site AJAX loader just spins.

  4. 4 Posted by Julien on 27 May, 2014 07:13 PM

    Julien's Avatar

    Hey Chris,

    I'm working on that as well. Should be fixed during the week.

  5. 5 Posted by Chris Amato on 27 May, 2014 07:15 PM

    Chris Amato's Avatar

    still more thankyous, this update will be a big help!

  6. 6 Posted by Julien on 09 Jun, 2014 06:04 PM

    Julien's Avatar

    Hey Chris,

    We deployed an update last week that should improve access on mobile. In particular link to tickets should work as expected.

    If you encounter any other issues, just let me know.


  7. Julien closed this discussion on 09 Jun, 2014 06:04 PM.

  8. Chris Amato re-opened this discussion on 09 Jun, 2014 06:37 PM

  9. 7 Posted by Chris Amato on 09 Jun, 2014 06:37 PM

    Chris Amato's Avatar

    seems resolve now, thanks.

  10. Julien closed this discussion on 09 Jun, 2014 06:38 PM.

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