Email Notifications

Alex Clarke's Avatar

Alex Clarke

20 May, 2014 02:37 PM


I'm not receiving any email notifications for ticket updates. Please could this be fixed ASAP? Please let me know if you need any other info.


  1. 1 Posted by Nicole on 20 May, 2014 02:59 PM

    Nicole's Avatar

    It looks like at our outgoing mail server was getting bounced messages back when trying to deliver notifications to [email blocked]. When this happens the email address is deactivated in our system. I've reactivated it for you and you shouldn't have any problems moving forward unless maybe your domain is blocking them somehow. I'd make sure is whitelisted for your email.


  2. Nicole closed this discussion on 20 May, 2014 02:59 PM.

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