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Attach Lighthouse Tickets not appearing for all support staff

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Jeff Reifman

25 Jul, 2011 05:31 PM

Russell's support account doesn't show the link to attach a lighthouse ticket on tenderapp support tickets, whereas mine, as site admin, does. Russell is configured as support staff.

How do we enable him to also have lighthouse integration features?

Thanks!

1. 1 Posted by Will Duncan on 28 Jul, 2011 07:46 AM

   

   Hey Jeff. You all probably have setup your own APi keys from Lighthouse when you hooked it up to Tender. I don't see any shared Tender sync, which is fine, he just needs to get an API key from Lighthouse and then go to Accounts & Settings --> Extras in Tender and select the Lighthouse option and then plug in the Lighthouse account information so he can create tickets and they will come into Lighthouse as being from him.

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2. 2 Posted by Will Duncan on 28 Jul, 2011 07:47 AM

   

   https://help.tenderapp.com/kb/general-use/how-do-i-integrate-my-ten... are the instructions. Just have Russell hit me up if he needs any help.

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3. 3 Posted by Russell Branca on 01 Aug, 2011 06:10 PM

   

   Hi Will,

   Thanks for the help, I managed to get it setup. One thing to note, is that the help doc you linked me to is no longer valid on the tenderapp side of things as the UI has changed. Might be good to at least note that now you goto the extras menu to find the lighthouse integration rather than the site settings. Thanks.

   -Russell

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4. 4 Posted by Nicole on 01 Aug, 2011 07:36 PM

   

   Thanks Russel, we'll get that updated!

   Nicole

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5. Nicole closed this discussion on 01 Aug, 2011 07:36 PM.