Firefox SSL Issue

Keith Hatfield's Avatar

Keith Hatfield

12 May, 2014 07:02 PM

When attempting to access the login/logout pages in Firefox, I'm receiving a sec_error_revoked_certificate error (see attached screenshot).

Chrome and IE validate the certificate without issue.

Windows 7 Pro 64-bit
Firefox 29.0.1

  1. 1 Posted by Keith Hatfield on 13 May, 2014 12:55 PM

    Keith Hatfield's Avatar

    As of this morning (5/13), Chrome and IE are giving me similar errors. I'm not able to log in to Lighthouse at all.

  2. Support Staff 2 Posted by brandi on 13 May, 2014 05:45 PM

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    Hi Keith,

    We are working on this and will update you asap. Thanks for your patience.


  3. 3 Posted by Keith Hatfield on 13 May, 2014 05:57 PM

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    Brandi …

    My bookmark had always been set to which redirected me to when I wasn’t logged in.

    I found that going to works without issue and have updated my bookmarks.

    Thanks for your help.

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  4. Support Staff 4 Posted by brandi on 13 May, 2014 07:42 PM

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    Hi Keith,

    Great! We'll continue on with the fix, but thanks for the update.


  5. brandi closed this discussion on 13 May, 2014 07:42 PM.

  6. Tiger Team re-opened this discussion on 13 May, 2014 07:57 PM

  7. Support Staff 5 Posted by Tiger Team on 13 May, 2014 07:57 PM

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    It turns out our root domain uses different load balancers than our main app and so the certificate we expired after heartbleed didn't get replaced in all the places. We have our host fixing this as we speak.

  8. Tiger Team closed this discussion on 21 May, 2014 08:00 PM.

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