unable to view ticket state when dragging ticket order

Chris Amato's Avatar

Chris Amato

01 May, 2014 04:57 PM

Given that ordering / prioritization need to account for the ticket state, it is not possible to both see ticket state of a ticket and drag the ticket to priority position (from ticket list view).

Let me know if a screenshot is needed.


  1. 1 Posted by Chris Amato on 01 May, 2014 05:01 PM

    Chris Amato's Avatar

    attaching screenshot with annotations to clarify.

  2. 2 Posted by Nicole on 01 May, 2014 06:43 PM

    Nicole's Avatar

    Chris -

    I've made a development ticket for this and we'll update this discussion when we have a fix in place.


  3. 3 Posted by Chris Amato on 01 May, 2014 06:48 PM

    Chris Amato's Avatar

    many thanks!




    Chris Amato

    Principal, Knectar


    [email blocked]


  4. 4 Posted by Chris Amato on 10 May, 2014 06:27 PM

    Chris Amato's Avatar

    Can you set any timing expectations for resolution of this issue?

  5. Support Staff 5 Posted by brandi on 13 May, 2014 05:47 PM

    brandi's Avatar

    Hey Chris,

    I'm unable to give you an hard ETA on this, though we'll update this discussion with any changes.


  6. brandi closed this discussion on 22 May, 2014 04:42 PM.

  7. brandi re-opened this discussion on 22 May, 2014 06:14 PM

  8. 6 Posted by Julien on 23 May, 2014 06:09 PM

    Julien's Avatar

    Hey Chris,

    This should be fixed now.


  9. brandi closed this discussion on 23 May, 2014 07:28 PM.

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