Ticket/Comment submits return shredding ninjas error page

Christopher Rourke's Avatar

Christopher Rourke

18 Apr, 2014 05:14 PM

Have had multiple co-workers encounter the shredding ninja error page when attempting to:

Post new tickets
Post comments
Edit tickets/comments

I would have added this to http://help.lighthouseapp.com/discussions/problems/26511-creating-a... but, that is not a public conversation so I could not.

  1. Support Staff 1 Posted by brandi on 18 Apr, 2014 05:19 PM

    brandi's Avatar

    Hi Christopher,

    We're taking a look at the problem. We'll update you as soon as we have more information.

    Thanks for your patience,

  2. Support Staff 2 Posted by brandi on 18 Apr, 2014 06:30 PM

    brandi's Avatar

    Hi Christopher,

    We had a misbehaving server that we had to restart. Everything should be working as expected now. If not, please give us a link to the ticket/page in question and we'll take a closer look.

    Sincerest apologies for any inconvenience this has caused you today.


  3. brandi closed this discussion on 18 Apr, 2014 06:30 PM.

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