Hi i didn't receive a notification for email

gvillalobos (at dacotrans)'s Avatar

gvillalobos (at dacotrans)

24 Jan, 2014 11:02 PM

Hi if user change something or create a new ticket lighthouse didn't send me a email notification
I searched in spam folder

  1. Support Staff 1 Posted by brandi on 24 Jan, 2014 11:07 PM

    brandi's Avatar

    Hi,

    It looks like at our outgoing mail server was getting bounced messages back when trying to deliver notifications to you. When this happens the email address is deactivated in our system. I've reactivated it for you and you shouldn't have any problems moving forward unless maybe your domain is blocking them somehow. I'd make sure lighthouseapp.com is whitelisted for your email.

    Thanks,
    Brandi

  2. brandi closed this discussion on 24 Jan, 2014 11:07 PM.

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