Setting up a Trial Account with an existing User Profile

Drew Spencer's Avatar

Drew Spencer

08 Jan, 2014 11:58 AM

Hi guys...

I work with an agency that invited me to their Lighthouse account to track issues on a site we're working on together. I think it's awesome.

I want to trial it with another client, but I can't set up my own lighthouse instance, because my email address is already in use.

Is it possible to have my own lighthouse instance, as a trial without having to have a second user profile?

  1. Support Staff 1 Posted by brandi on 08 Jan, 2014 06:30 PM

    brandi's Avatar

    Hi Drew,

    Yes: Lighthouse profiles are universal across all accounts. You should be able to use the same email address on any account. Let me know if you have any issues setting that up.

    Thanks!
    Brandi

  2. brandi closed this discussion on 08 Jan, 2014 06:30 PM.

  3. Drew Spencer re-opened this discussion on 08 Jan, 2014 08:21 PM

  4. 2 Posted by Drew Spencer on 08 Jan, 2014 08:21 PM

    Drew Spencer's Avatar

    Hi Brandi,

    I was on your site and tried to sign up for a free trial using a andrewspencer.lighthouseapp.com

    I used the same email address I already have on my profile and it told me I couldn't create this account because my email was already associated with another profile.

    -------------

    Drew Spencer

    Mobile Phone:
    +44 7515 526 465
    Business: [email blocked]
    Personal:
    [email blocked]

    Web:
    www.andrewspencer.biz
    www.linkedin.com/in/andrewspencer

    Sorry if this message was short or had typos in it. I sent it from my phone.

  5. Support Staff 3 Posted by brandi on 08 Jan, 2014 08:45 PM

    brandi's Avatar

    Hi Drew,

    You'll need to make sure you are logged in to your existing profile before creating a new account. Sorry, should have mentioned that bit! Let me know how it goes.

    Best,
    Brandi

  6. Support Staff 4 Posted by brandi on 14 Jan, 2014 10:28 PM

    brandi's Avatar

    Hi Drew,

    Just checking back to see that you were able to create your account.

    Best,
    Brandi

  7. brandi closed this discussion on 14 Jan, 2014 10:28 PM.

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