Open ticket counts are wrong

mikkel's Avatar

mikkel

08 Jun, 2011 03:41 PM

The count of open tickets –both in the overview to the right, and under specific milestones– are wrong. they are not updating. after I have resolved all tickets under a milestone, it still says there are xx open tickets. And the total number of open tickets shown for the projects in the right sidebar also does not update. It's not a major problem.. but I can see a lot of users has been mentioning this problem for some months now... you say it's a cache issue?

  1. 1 Posted by Nicole on 08 Jun, 2011 05:39 PM

    Nicole's Avatar

    Looks like our account updates are backed up. We'll get those servers kicked and everything should catch up. Sorry for the inconvenience.

    Nicole

  2. 2 Posted by mikkel on 08 Jun, 2011 06:33 PM

    mikkel's Avatar

    ok thanks, it seems to be working again..

  3. 3 Posted by Nicole on 08 Jun, 2011 06:42 PM

    Nicole's Avatar

    Yes, they just finished catching up. Let us know if you have any other questions.

    Nicole

  4. Nicole closed this discussion on 08 Jun, 2011 06:42 PM.

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