Email Alerts stopped working

Jignesh Nayi's Avatar

Jignesh Nayi

28 Nov, 2013 01:11 PM


I no longer get email alerts for the tickets that I am watching.

Checked that I am watching the ticket
Checked my porfile - Receive alerts for ticket I'm watching

Any idea?

  1. 1 Posted by Nicole on 28 Nov, 2013 03:53 PM

    Nicole's Avatar

    It looks like our outgoing mail server was getting bounced messages back when trying to deliver notifications to [email blocked]. When this happens the email address is deactivated in our system. I've reactivated it for you and you shouldn't have any problems moving forward unless maybe your domain is blocking them somehow. I'd make sure is whitelisted for your email.


  2. Nicole closed this discussion on 28 Nov, 2013 03:53 PM.

  3. Jignesh Nayi re-opened this discussion on 28 Nov, 2013 04:31 PM

  4. 2 Posted by Jignesh Nayi on 28 Nov, 2013 04:31 PM

    Jignesh Nayi's Avatar

    Good job :-)


    It works fine now many thanks



    From: Nicole
    [mailto:[email blocked]]

  5. Julien closed this discussion on 28 Nov, 2013 05:03 PM.

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