Follow up
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1 Posted by Nicole on 06 Apr, 2011 05:01 PM
I'm assuming you mean if there hasn't been activity for X time the system nags you about inactivity or something on the ticket? No, there is no automatic way to set up follow-up notifications for tickets.
Let me know if you have other questions.
Thanks,
Nicole
Nicole closed this discussion on 06 Apr, 2011 05:01 PM.