Requests from Europe timing out regularly

Michael Schaefermeyer's Avatar

Michael Schaefermeyer

13 Nov, 2013 11:20 AM

Dear Lighthouse Crew,

we are using Lighthouse like crazy: We are very close to ticket #14,000.

There is however a major problem with me as the first employee working from the old continent: At least every other request to the Lighthouse website times out, showing a blank page.

It is independent from which ISP or computer/browser I use. I had the same problems I am having here in Germany last week in London.

Hitting refresh mostly brings up the page fast enough.

This is a major annoyance and costs me quite a lot of time. Is there anything besides tunneling lighthouse requests through an american VPN that I can do? Could you please look into this?

Thank you,

  1. Support Staff 1 Posted by Tiger Team on 13 Nov, 2013 07:30 PM

    Tiger Team's Avatar

    Sure. We host on AWS which should provide excellent connectivity.

    How technically literate are you? Can you run a "mtr" trace for me?

  2. 2 Posted by Michael Schaefe... on 13 Nov, 2013 07:57 PM

    Michael Schaefermeyer's Avatar


    thanks for getting back to me.

    Pretty literate. MTR output attached.

    It's worst during the mornings here. Right now it looks fine. I would put some money on cron jobs... Just a thought might be completely wrong but we a similar issue once. Especially stuff clogging up the DB.

    We host on AWS as well and I have absolutely no connectivity issues there so problems with the app server are most likely.

    Another problem would be a faulty instance in the EBS but that would show up for US traffic as well and I never have timeouts while in the states...


  3. Support Staff 3 Posted by Tiger Team on 13 Nov, 2013 09:02 PM

    Tiger Team's Avatar

    Can you try putting this in your hosts file?

    where "x" is your account name - and see if the problem still happens? (this is using a different load balancer)

  4. 4 Posted by Michael Schaefe... on 16 Nov, 2013 12:27 PM

    Michael Schaefermeyer's Avatar

    I've tried it - did not help. Just had the same problem. It looks like it does establish a connection but the response times out. And it is worst around noon CET.

    My money is still on cron jobs.

  5. Support Staff 5 Posted by Tiger Team on 19 Nov, 2013 01:55 AM

    Tiger Team's Avatar

    Yes, we do have some tasks that kick off around midnight pacific. I'll
    investigate further and see how we can reduce the impact of that.

  6. Support Staff 6 Posted by Tiger Team on 03 Dec, 2013 06:03 AM

    Tiger Team's Avatar

    We've added some extra capacity to the database and it should be much better for you now.

  7. Tiger Team closed this discussion on 03 Dec, 2013 06:03 AM.

  8. Michael Schaefermeyer re-opened this discussion on 03 Dec, 2013 02:43 PM

  9. 7 Posted by Michael Schaefe... on 03 Dec, 2013 02:43 PM

    Michael Schaefermeyer's Avatar

    It looks very decent right now, thanks a ton!

  10. 8 Posted by Michael Schaefe... on 03 Dec, 2013 02:44 PM

    Michael Schaefermeyer's Avatar

    Whoops sorry didn't mean to reopen.

  11. Julien closed this discussion on 03 Dec, 2013 05:53 PM.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac