Not able to sign into Lighthouse

Sara El Koutbia's Avatar

Sara El Koutbia

11 Nov, 2013 08:46 PM

Hi,
I am not able to sign in to lighthouse. When I ask for a new password to be sent to my email address, I get the confirmation that an email with a temporary password was sent but don't receive anything in my mailbox.
The login page currently displays the following message: There was a problem this is not a public project.

Thanks,

Sara

  1. Support Staff 1 Posted by brandi on 11 Nov, 2013 08:51 PM

    brandi's Avatar

    Hi Sara,

    I've just sent you a fresh reactivation email, so be sure to check your spam folder if it does not show up in the inbox. You'll have to click through and choose "I already have a profile". Let us know that you are able to login once you have completed this process.

    Thanks!
    Brandi

  2. brandi closed this discussion on 11 Nov, 2013 08:51 PM.

  3. El Koutbia, Sara re-opened this discussion on 11 Nov, 2013 08:56 PM

  4. 2 Posted by El Koutbia, Sar... on 11 Nov, 2013 08:56 PM

    El Koutbia, Sara's Avatar

    Great, it works. Thank you!

    Sara

  5. Support Staff 3 Posted by brandi on 11 Nov, 2013 09:06 PM

    brandi's Avatar

    Great - my pleasure!

  6. brandi closed this discussion on 11 Nov, 2013 09:06 PM.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac