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Can't create an account to log in to prototype's lighthouse site

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Jesse Lang

21 Nov, 2008 05:23 PM

I filled out the required fields in the form to create an account at http://prototype.lighthouseapp.com/users/new?to=%2Fprojects%2F8886-prototype%2Ftickets%2Fnew

I click the submit button. It waits, and waits, and then I get a blank page. The location bar shows http://prototype.lighthouseapp.com/users?to=%2Fprojects%2F8886-prototype%2Ftickets%2Fnew

I tried logging in, but can't. I haven't gotten a confirmation e-mail. Please help. Thanks.

1. 1 Posted by Will Duncan on 21 Nov, 2008 05:37 PM

   

   Sorry about the troubles. First off, try resetting your password on https://prototype.lighthouseapp.com/login which will resend you an activation email. Let us know if that works.

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2. 2 Posted by Jesse Lang on 21 Nov, 2008 05:44 PM

   

   I tried to use the reset form. I entered my e-mail and clicked "Send Email". I got an error message saying "I could not find an account with the email address '[email blocked]'. Did you type it correctly?"

   Please advise. Thanks.

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3. 3 Posted by Will Duncan on 21 Nov, 2008 05:47 PM

   

   I'm not seeing your email in the system. Have you tried registering again?

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4. 4 Posted by Jesse Lang on 21 Nov, 2008 05:55 PM

   

   Yes. I tried registering a number of times, including going to http://prototype.lighthouseapp.com/users/new directly. It just says "Waiting for prototype.lighthouseapp.com..." in the status bar, and then goes to a blank page. No confirmation e-mail. Can't log in. Apparently my registration is failing. Please advise.

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5. 5 Posted by Will Duncan on 21 Nov, 2008 06:05 PM

   

   I just registered three test profiles successfully in both Firefox and Safari on multiple accounts, so I am unable to replicate your issue.

   Out of curiosity, what browser/os are you using?

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6. 6 Posted by Jesse Lang on 21 Nov, 2008 06:16 PM

   

   Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.18) Gecko/20081113 Ubuntu/7.10 (gutsy) Firefox/2.0.0.18

   Please note that whenever we update this ticket, I get a copy of the original ticket post. Then I get an e-mail with my update. I don't get any e-mails with your update in the body. Odd behavior.

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7. 7 Posted by Jesse Lang on 21 Nov, 2008 07:18 PM

   

   Would you mind creating an account for me, since I seem unable to create one myself? Thanks.

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8. 8 Posted by Will Duncan on 21 Nov, 2008 07:36 PM

   

   Ok, your profile has been created. I've emailed the details to you.

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9. 9 Posted by Jesse Lang on 21 Nov, 2008 10:21 PM

   

   Thank you. I still am getting a bunch of e-mails with my posts each time you update the ticket. I don't get your posts. Over and out.

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