Unable to export account data
I did not receive any e-mail with the link to download the JSON data file after requesting for an export of my account data (Settings > Export) more than half an hour ago. It's definitely not in the spam folder - the account export feature has worked for me in the past.
Discussions are closed to public comments.
If you need help with Lighthouse please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Amanda Harasty on 25 Feb, 2011 08:55 PM
We are currently experiencing a technical issue with the exports in Lighthouse. I am able to manually export your data on our end though. Did you need just your account data or account data and all attachments?
I apologize for the inconvenience.
2 Posted by Shanshui on 26 Feb, 2011 06:21 AM
I would like to have everything exported if it's not too much of a trouble,
otherwise just the tickets alone will do. Thanks!
With regards,
Liu Shan Shui
http://lx.sg/
"Life would be much easier if I had the source code." - Anonymous
On Sat, Feb 26, 2011 at 4:55 AM, Amanda Harasty <
[email blocked]> wrote:
3 Posted by Nicole on 26 Feb, 2011 11:15 PM
Please request another export from your account. The previous export link has expired. When you've requested the export through your account, let us know and we'll get you the link for it.
The export is created, just emails aren't being generated at this time.
Thanks for your patience,
Nicole
4 Posted by Shanshui on 27 Feb, 2011 01:16 AM
Ok sure, I requested an export via the control panel just a while ago.
Please send me the download link in private via e-mail. Thanks.
With regards,
Liu Shan Shui
http://lx.sg/
"Life would be much easier if I had the source code." - Anonymous
On Sun, Feb 27, 2011 at 7:15 AM, Nicole Ramsey <
[email blocked]> wrote:
5 Posted by Nicole on 01 Mar, 2011 08:17 PM
You should have received an email with your download link. Let us know if not.
Thanks,
Nicole
6 Posted by Shanshui on 02 Mar, 2011 02:59 AM
The export feature is functional now. Thanks a lot!
With regards,
Liu Shan Shui
http://lx.sg/
"Life would be much easier if I had the source code." - Anonymous
On Wed, Mar 2, 2011 at 4:17 AM, Nicole Ramsey <
[email blocked]> wrote:
Nicole closed this discussion on 02 Mar, 2011 04:25 AM.